The X Factor in the Power Market’s New Math
Credit to Author: Aaron Larson| Date: Tue, 03 Sep 2019 04:00:44 +0000
How power companies are using experience management, or XM, to reshape customer relationships and reveal new revenue opportunities Here was a company with one of the largest investor-owned electric systems in the U.S.—the owner of close to a dozen electricity distribution entities—and a strong desire to pursue new opportunities outside its traditional regulated business. Those […]
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