Social media experiment reveals potential to 'inoculate' millions of users against misinformation
Working with Jigsaw (https://jigsaw.google.com/), a unit within Google dedicated to tackling threats to open societies, a team of psychologists from the universities of Cambridge and Bristol created 90-second clips designed to familiarise users with manipulation techniques such as scapegoating and deliberate incoherence.
This “pre-bunking” strategy pre-emptively exposes people to tropes at the root of malicious propaganda, so they can better identify online falsehoods regardless of subject matter.
Researchers behind the Inoculation Science project (https://inoculation.science/) compare it to a vaccine: by giving people a “micro-dose” of misinformation in advance, it helps prevent them falling for it in future — an idea based on what social psychologist’s call “inoculation theory.”
The findings, published in Science Advances, come from seven experiments involving a total of almost 30,000 participants — including the first “real world field study” of inoculation theory on a social media platform — and show a single viewing of a film clip increases awareness of misinformation.
The videos introduce concepts from the “misinformation playbook,” illustrated with relatable examples from film and TV such as Family Guy or, in the case of false dichotomies, Star Wars (“Only a Sith deals in absolutes”).
“YouTube has well over 2 billion active users worldwide. Our videos could easily be embedded within the ad space on YouTube to prebunk misinformation,” said study co-author Prof Sander van der Linden, Head of the Social Decision-Making Lab (SDML) at Cambridge, which led the work.
“Our research provides the necessary proof of concept that the principle of psychological inoculation can readily be scaled across hundreds of millions of users worldwide.”
Lead author Dr Jon Roozenbeek from Cambridge’s SDML describes the team’s videos as “source agnostic,” avoiding biases people have about where information is from, and how it chimes — or not — with what they already believe.
“Our interventions make no claims about what is true or a fact, which is often disputed. They are effective for anyone who does not appreciate being manipulated,” he said.
“The inoculation effect was consistent across liberals and conservatives. It worked for people with different levels of education, and different personality types. This is the basis of a general inoculation against misinformation.”
Google — YouTube’s parent company — is already harnessing the findings. At the end of August, Jigsaw will roll out a prebunking campaign across several platforms in Poland, Slovakia, and the Czech Republic to get ahead of emerging disinformation relating to Ukrainian refugees. The campaign is designed to build resilience to harmful anti-refugee narratives, in partnership with local NGOs, fact checkers, academics, and disinformation experts.
“Harmful misinformation takes many forms, but the manipulative tactics and narratives are often repeated and can therefore be predicted,” said Beth Goldberg, co-author and Head of Research and Development for Google’s Jigsaw unit.
“Teaching people about techniques like ad-hominem attacks that set out to manipulate them can help build resilience to believing and spreading misinformation in the future.
“We’ve shown that video ads as a delivery method of prebunking messages can be used to reach millions of people, potentially before harmful narratives take hold,” Goldberg said.
The team argue that pre-bunking may be more effective at fighting the misinformation deluge than fact-checking each untruth after it spreads — the classic ‘debunk’ — which is impossible to do at scale, and can entrench conspiracy theories by feeling like personal attacks to those who believe them.
“Propaganda, lies and misdirections are nearly always created from the same playbook,” said co-author Prof Stephan Lewandowsky from the University of Bristol. “We developed the videos by analysing the rhetoric of demagogues, who deal in scapegoating and false dichotomies.”
“Fact-checkers can only rebut a fraction of the falsehoods circulating online. We need to teach people to recognise the misinformation playbook, so they understand when they are being misled.”
Six initial controlled experiments featured 6,464 participants, with the sixth experiment conducted a year after the first five to ensure earlier findings could be replicated.
Data collection for each participant was comprehensive, from basic information — gender, age, education, political leanings — to levels of numeracy, conspiratorial thinking, news and social media checking, “bullshit receptivity,” and a personality inventory, among other “variables.”
Factoring all this in, the team found that inoculation videos improved people’s ability to spot misinformation, and boosted their confidence in being able to do so again. The clips also improve the quality of “sharing decisions”: whether or not to spread damaging content.
Two of the animations were then tested “in the wild” as part of a vast experiment on YouTube, with clips positioned in the pre-video advert slot that provides an option to skip after five seconds.
Google Jigsaw exposed around 5.4 million US YouTubers to an inoculation video, with almost a million watching for at least 30 seconds. The platform then gave a random 30% of users that watched a voluntary test question within 24 hours of their initial viewing.
The clips aimed to inoculate against misinformation tactics of hyper-emotive language and use of false dichotomies, and the questions — based on fictional posts — tested for detection of these tropes. YouTube also gave a “control” group of users who had not viewed a video the same test question. In total, 22,632 users answered a question.
Despite the intense “noise” and distractions on YouTube, ability to recognise manipulation techniques at the heart of misinformation increased by 5% on average.
Google say the unprecedented nature of the experiment means there is no direct data comparison available. However, increases in brand awareness from advertising on YouTube — known as “brand lift” — are typically limited to 1% in surveys of under 45,000 users.
“Users participated in tests around 18 hours on average after watching the videos, so the inoculation appears to have stuck,” said van der Linden.
Researchers say that such a recognition increase could be game changing if dramatically scaled up across social platforms — something that would be cheap to do. The average cost for each view of significant length was the tiny sum of US$0.05.
Added Roozenbeek: “If anyone wants to pay for a YouTube campaign that measurably reduces susceptibility to misinformation across millions of users, they can do so, and at a miniscule cost per view.”