New Rogers call centre will bring 350 jobs to Kelowna
Credit to Author: Scott Brown| Date: Thu, 26 Sep 2019 15:46:29 +0000
Rogers Communications announced Thursday that it will open a new B.C. customer call centre in Kelowna next summer that will bring 350 new jobs to the community.
The telecommunications giant says the new customer solution centre will occupy 32,000 square feet in Kelowna’s Landmark District.
Renovations will begin in early 2020 with the centre opening in summer 2020. Hiring will take place next spring.
The company says the centre will handle around one million Rogers and Fido customer interactions — both calls and web inquiries — each year.
“The new customer solution centre is part of Rogers multi-year plan to transform customer service and deliver a personalized, proactive, and simple experience across every touchpoint,” the company said in a release.
Rogers says the centre will eventually employ 500.
“It’s great to see this investment in Kelowna,” said Kelowna Mayor Colin Basran. “With our growing technology sector, along with every other kind of business, communications technology is essential to keeping our local economy going strong.”
With the Rogers, Fido, and chatr brands, Rogers is Canada’s largest wireless carrier with 44 retail stores and local media assets in the province with Citytv Vancouver, OMNI B.C., 11 radio stations, as well as a customer solution centre in Burnaby.