Adapt or be left behind
Credit to Author: Tempo Desk| Date: Mon, 29 Jul 2019 07:25:04 +0000
IN the new digital landscape, “where new technologies are changing the way we live, the way we communicate and the way we work”, Bangko Sentral ng Pilipinas Governor Benjamin E. Diokno, said companies across various sectors must either adapt or be left behind.
Speaking recently before the Bankers Institute of the Philippines (BAIPHIL), Diokno, zeroed in on banks and other financial institutions which must “ride the wave of digital transformation. Otherwise, we will become irrelevant and obsolete.”
Blesilda P. Andres, newly-inducted president of the Bankers Institute of the Philippines (BAIPHIL) agrees 100 percent.
“Indeed, banks have been assaulted by waves of disruptive developments impacting bank products, processes and operations,” Andres said.
“One such wave is driven by non-banks called FinTech companies which can offer – either as technology service providers or even as direct competitors of banks – an array of technologically-advanced financial services, from payments and settlements to lending and personal financial management, often at much less cost and more efficiency, its reach riding on the ubiquity of mobile devices.”
Another problem faced by banks is the onslaught of cyber threats launched by well-organized, well-funded groups.
For sure, the banking “big boys” are already in various stages of riding the digital wave.
Bank of the Philippine Islands (BPI), for one, is intensifying its digitalization efforts to support rapid growth, enable more convenient and efficient banking for clients, and increase financial inclusion.
BPI President and CEO Cezar P. Consing said “the ultimate objective is to elevate BPI’s digital infrastructure, to bring innovative services to existing and future clients, as well as to support the Bangko Sentral ng Pilipinas’ (BSP’s) initiative to develop a National Retail Payment System (NRPS), which involves policies and standards for a “cash-lite” economy.”
“This long-term digitalization journey will enhance our extensive network of ATMs, CAMs (Cash Acceptance Machines), online facility, and mobile app, to enable us to offer convenient, self-service banking,” Consing added.
BPI Enterprise Services Head Ramon Jocson said “the process of digitalization, despite inevitable hiccups along the journey, will eventually lead to exceptional customer experience as more and more people gain more confidence in doing online and mobile transactions”.
For institutions which will be able to adapt, the rewards – potential for growth, profitability and even financial inclusion – are great.
But harnessing the power of these technologies also requires a new, more forward looking approach.
It entails a review of the legal framework, as well as outstanding traditional regulations on which governance responsibilities are anchored.
Diokno assured that even the Bangko Sentral has been increasingly digitizing technology to improve its service to the public.
This is in line with the E-Government Master Plan which is envisioned to provide, among others, “responsive, online and citizen-centered services for Filipinos.”
To cope with the fintech landscape, Diokno said the BSP set up in 2018 a dedicated Technology Sub-Sector to insure an operational and cyber-resilient financial system.
Diokno said the BSP has embarked on a Strategy for Technology Adoption in Regulatory Supervision or STARS.
Areas covered by STARS are “real-time market surveillance, supervision and examination, digitalization, data analytics, data collection and distribution”.
Diokno said the BSP is “now employing ‘regtech’ and ‘suptech’ solutions covering cases such as regulatory reporting, consumer complaint oversight, regulatory compliance confirmation to enhance the timeliness and quality of our risk-based decision-making”.
(Disclosure: The writer is an Independent Director of the Ayala-led Bank of the Philippine Islands.)
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