BSP confirms BPI’s continued post upgrade problems
Credit to Author: The Manila Times| Date: Fri, 12 Apr 2019 02:56:29 +0000
THE Bangko Sentral ng Pilipinas (BSP) on Friday confirmed that the Bank of the Philippine Islands (BPI) was still facing post migration problems following its systems upgrade.
“The BSP is aware of the post migration challenges encountered by BPI after the recent upgrade of its core banking system,” BSP Deputy Governor Chuchi Fonacier told The Manila Times in a message.
The Ayala-led bank has undergone systems upgrade starting Friday last week until Sunday.
But the lender admitted on its social media account on Thursday that its platforms were encountering issues following the upgrade.
On Friday midnight, BPI said that the problems have been resolved and its online channels were now fully accessible.
Clients, however, claimed otherwise as wrong balances have been reported, among other inconveniences.
BPI has yet to comment on the matter.
For its part, Fonacier said the BSP “is now closely coordinating with BPI to ensure that their remediation efforts are on track to restore service levels to their clients.” MAYVELIN U. CARABALLO
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